FAQs

Diana Klisaris has a 14-day return policy. You have 14 days from when your order is delivered to ship it back to our return centre for a refund or exchange. 

Before returning a product, you must contact our customer service team first – info@dianaklisaris.com 

The returned product must be in original, unworn condition with packaging, tags and accessories attached. If you need any further information or have other enquires please send an email to info@dianaklisaris.com

The product must be returned to: 

Diana Klisaris

Parcel Collect 10239 84636

575 Hampton Street

Any parcel received after the prescribed 14 day timeframe shall be refused and returned to the sender. 

Diana Klisaris cannot be held responsible or held liable in the event of loss, theft or damage of the returned parcel. If the customer’s identification details (surname, first name, email, address and return code) are not included in the returned parcel the parcel shall be refused.

On receipt of the product(s) returned by the customer, the customer service team shall send a confirmation of receipt of the product by email.

Should you be interested in a different size, colour or style, please return your item/s to us and simply purchase the new piece separately at dianaklisaris.com 

If the complete order is returned, the refund will not include standard delivery costs from Diana Klisaris to you.

Diana Klisaris offers a full refund within 14 days of purchase. The product must be in original, unworn condition with packaging, tags and accessories attached.

Any garment returned after 14 days will not be accepted and no refund will be issued.

• Items must be returned to us in perfect condition accompanied by the return information label. 
• Make sure all products are exactly as you received them, with all tags still attached
• All products that come in their own box must be returned in their original, undamaged box, including all accessories inside, as this is considered part of the product. 

If an item received is classified as faulty and was received with any damages, you must contact us within 7 days of receipt.

Diana Klisaris offers free standard delivery on orders above $500. Please note that free shipping will be applied to your order at checkout. 

• Australia – 2-4 business days (standard) 1-2 business days (express) – $9.95
• NZ – 2-4 business days (standard) 1-2 business days (express) – $9.95
• World – 12-25 business days (standard) – up to $70

Delivery times are only provided as guidelines. Please note that delivery to rural addresses can result in longer delivery times.